Return Policy
`Return Policy
At Sophia & Claire Vancouver, we strive to ensure that every customer is completely satisfied with their purchase. However, we understand that sometimes a product may not meet your expectations. This Return Policy clearly outlines how returns are handled.
- Conditions for Returns
To qualify for a return, the following conditions must be met:
You may only request a return after you have physically received your order. Return shipping costs are the full responsibility of the customer. Items must be unused, unwashed, undamaged, and returned in their original condition, with all tags, labels, and packaging intact. You may try on the item for fit, but wearing the item for use outside or for longer periods is not permitted. Orders placed with the intent to return multiple items or sizes after selective fitting are not accepted.
Multiple orders of the same item in different sizes are considered size-testing orders and are not eligible for return. If you are unsure about your size, we strongly recommend consulting our size guide before placing your order.
Please ensure you meet all these conditions before requesting a return to avoid rejection.
- Return Process
Step 1: Notify us of your return by emailing support@sophiaclairevancouver.com within 14 days of receiving your order. Step 2: You will then receive the return address. Step 3: Ship the item back at your own expense. We strongly recommend using a tracked shipping method to ensure safe delivery.
Returns without valid tracking information or delivered to the wrong address cannot be processed or refunded.
- Refunds
Once your returned item has been received and inspected, and the condition has been approved, we will issue a refund of the purchase amount within 14 business days via your original payment method.
Refunds may take a few additional days depending on your bank or payment provider.
- Liability
We are not responsible for lost return parcels if tracking shows the item has been delivered to the address provided. Providing an incorrect shipping address during checkout is the customer's responsibility. Address corrections must be reported within 24 hours of placing your order.
Please note that failure to follow these guidelines may result in the return being rejected or the refund being delayed.
- Contact Us
For questions regarding returns or refunds, please reach out to us at:
📧 Email: support@sophiaclairevancouver.com 🕒 Business Hours: Monday to Friday, 9 AM to 5 PM (PST)
By placing an order with Sophia & Claire Vancouver, you agree to the terms outlined in this Return Policy.`
